- Local Delivery on Orders $60+ and Express Shipping On Orders $150+
Frequently Asked Questions
Customer Management
Yes. Our customer service representatives are available by live chat 10 AM till 10 PM PST, 7 days a week. Just click on the Live Chat icon on the bottom left corner of the site.
Customer can benefit from our ongoing promotions, new deals and discounts, reward points and prompt customer service.
You can make changes to your contact information in ‘My Account’ after logging in.
Shipping with Canada Post
If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.
If there’s a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.
Any order over $500 dollars is sent with a ‘Signature Required.” If you don’t want this option, leave a note with your order indicating “No Signature required, Please.”
There are two possible scenarios here:
– The postal worker delivered the package to a wrong mailbox
– The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.
Canada Post says:
An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.
Areas that can be checked:
– Community mail box
– Around the location to see if the package was left in another location. The mail box should also be checked.
In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.
Most people get their package on time or a day later. In many cases, the tracking isn’t updated due to missing a scan which is a common occurrence. If you don’t receive it 2 days after the expected delivery date, contact us and we will do a trace with the post office.
There are 2 ways to locate your tracking number for your order.
1. Call or Text Us at +1778-900-0883
2. Check your email for a tracking number that was automatically sent from our system.
All orders and payment received by 12 PM PST will be shipped the next business day. If we receive your order and payment after 12 pm PST, your order will be shipped the following business day.
Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Canada Post Xpress Post mailers which are secure and discreet.
Ordering Products
It’s easy to order from us. Just follow the directions on our handy How To information page.
No. This option is not currently available. Please contact email us at info@budbuddies.eu for more details or you can contact our live agent thru chat or text.
If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order. Email us at info@budbuddies.eu with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.
The preferred way to purchase our products is thru our online e-commerce website. This will allow you to earn points for further discounts on your future purchases.
Payments & Fees
Interac E-Transfer
Using a Canadian bank or credit union allows you to send an Interac E-transfer in minutes.
Your online invoice will contain instructions on what info to include in your transfer. Once your payment has been collected your order will be processed. Orders generally ship the next business day.
Cash On Delivery
We accept cash payment upon delivering the package within Metro Vancouver area. Please see our “How-To” for the areas covered.
Please have exact payment for the order. No change will be given by our Delivery Man.
Credit / Debit Card
Please have your card ready when our driver arrives. Card payment will be process upon delivery.
We do not charge tax for COD and E-Transfer payments. For all Credit / Debit card payments, there will be a 12% tax for GST/PST.
For any order over $150 (after discount), the shipping is free. We ship our orders via Canada Post Xpress Post and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.
Xpress Post $25.00 (2 business days for items sent that are sent to most major cities in Canada and their suburbs, 3 business days for items that are sent to most small towns.)
E-Transfer
Once the E-Transfer is sent, it may take up to 24 hours for us to process the payment. The E-Transfer will be pending until we can collect the funds sent by E-Transfer. Once the E-Transfer is received by us, we notify you by email and send you a tracking number once the order has been shipped to you.
Yes, We charge service fee for the following payments:
1. E-Transfer (7%)
2. Credit / Debit Card (3%)
3. Cash On Delivery (0%)
You will receive an order email with specific instructions on how to send the e-transfer payment. Please check your email inbox or spam folder for our order confirmation email.
Return & Refunds Policy
Product(s) can only be returned or exchanged for up to 48 hours of purchase and are subject to company approval. To be eligible for return or exchange you must contact our Customer Support via our contact page for an online return. For all products excluding flowers that are shipped in error. All product(s) must be unopened and unused and show no signs of visible tampering e.g. edibles.
No. With the exception that the description of our product does not match the experience, will you be able to exchange only. This will be at the discretion of our Customer Support team.
Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit.
The following three conditions:
- Defective products (expired, mouldy, damaged in transit)
- Products shipped in error (incorrect product shipped, over/under shipment, product not received)
- Recalled products
If a product is defective, shipped in error, or recalled, you may be eligible for a refund.
Connect with our Customer Support by sending us an email at support@easybuddelivery.express to request a return and provide the following information:
- Reason for return
- Order number
- Product description
- Photo of the product
Please note: Returns are not final until they have been received and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.
Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.
The return period is 48 hours to return accessories with a receipt. The product must be unopened and in its original packaging.
Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed within 24-48 hours.
A refund will be issued via your choice of a cash payment or an in-store reimbursement.
If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.
Others
On our ‘View Cart’ Page, you will be able to see any available coupons and click them to apply or you can enter them manually.
Yes, you can use the Friend Referral Form located in the Referral Program section of the site. Just enter your friend’s email address. Once your friend registers and they make a purchase with us, you get a $25 coupon.
For each $1 you spend with us, you get 1 points. This doesn’t include shipping costs, however. For more info on how these points work please visit our Reward Points page.